Who We Are

Spotdriftcore operates as a mobile app testing and debugging service provider in Thailand. We understand that when you trust us with your app data and personal information, you're putting confidence in our ability to handle it responsibly. This privacy policy explains exactly how we collect, use, and protect your information when you work with our team.

Our business revolves around helping clients identify and fix mobile app issues. During this process, we often need access to various types of data and information. We believe you should know precisely what happens with that information from the moment you first contact us.

Information We Collect

The nature of mobile app testing means we encounter different types of information depending on your specific project needs. Here's what we typically collect and why:

How We Use Your Information

We use the information we collect for legitimate business purposes related to providing mobile app testing services. Our team needs this data to effectively test your applications and identify issues that could affect user experience.

• Performing comprehensive mobile app testing and debugging services
• Communicating project updates, findings, and recommendations
• Maintaining project records and testing documentation
• Improving our testing methodologies based on real-world app performance
• Processing payments and maintaining business records
• Responding to your questions and providing technical support

We don't sell your information to third parties or use it for purposes unrelated to your mobile app testing projects. Our focus remains on delivering quality testing services while respecting your privacy.

Information Sharing and Disclosure

We occasionally need to share certain information to deliver our testing services effectively. However, we're selective about when and why this happens.

We may share your information with:

• Testing tool providers when using third-party platforms for comprehensive app analysis
• Cloud service providers who help us store and process testing data securely
• Legal authorities if required by Thai law or to protect our legitimate business interests
• Business partners who assist with specialized testing requirements you've specifically requested

Data Security Measures

Protecting your app data and personal information is crucial for maintaining trust in our testing services. We implement several layers of security to safeguard the information you share with us.

Our security measures include:

• Encrypted data transmission for all file uploads and communications
• Secure cloud storage with access controls and regular security audits
• Team access restrictions based on project requirements and job responsibilities
• Regular security training for all team members handling client data
• Secure deletion protocols for completed projects and expired data
• Network security measures and firewall protection for our testing infrastructure

While we maintain strong security practices, no system can guarantee complete protection. We continuously monitor and update our security measures to address evolving threats in the mobile app testing industry.

Data Retention and Deletion

We keep your information only as long as necessary to provide testing services and meet our business obligations. Different types of data have different retention periods based on their purpose and legal requirements.

Generally, we retain:

• Project files and testing data for 12 months after project completion
• Communication records for 24 months for reference and support purposes
• Financial records for 5 years to comply with Thai accounting requirements
• Contact information until you request its removal or cease business relationships

You can request earlier deletion of your information, and we'll accommodate this request where legally permissible. Some information may need to be retained longer for legal compliance or legitimate business purposes.

International Data Transfers

Some of our testing tools and cloud services operate internationally, which may involve transferring your data outside Thailand. When this happens, we ensure adequate protection through appropriate safeguards and contractual arrangements.

We only work with service providers who demonstrate strong privacy and security commitments, and we require contractual protections for any international data transfers related to your mobile app testing projects.

Policy Updates and Changes

We review and update this privacy policy periodically to reflect changes in our services, legal requirements, or industry practices. When we make significant changes, we'll notify existing clients via email and update the "Last Updated" date at the top of this policy.

Continued use of our services after policy updates indicates acceptance of the revised terms. If you disagree with changes, please contact us to discuss your concerns or discontinue using our services.